Frequently Asked Questions
|How do I buy a Russell's gift certificate?
You can buy a gift certificate in any of these ways:
|What are Russells' retail store hours?
Our hours change with the seasons. For current hours, visit our home page.
|What is the best way to contact Russell's?
Send us an email, or call us at 508-358-2283 during business hours.
|How do I get to Russell's?
Please visit our Find Us page for directions to our retail store, in Wayland, MA.
|Does Russell's make deliveries?
Yes; we deliver in Boston, Cambridge, and Metrowest. Deliveries are made on Tuesdays. Please call our store to get the delivery fee for your town.
|When does your bird seed sale begin?
To find out when sales, seminars, and special events are scheduled, visit our Events page.
|Does Russell's offer a senior citizen discount?
Yes; on Wednesdays, senior citizens (65 and older) can receive a 10% discount on regular-priced items. No other discounts can be applied at the same time. Before your items are rung up, tell the cashier that you qualify for the discount.
|Does Russell's offer a lanscapers discount?
Yes; Russell's offers a 15% discount to qualified professional landscapers and interior designers who register with us. Please call or come in before you purchase to complete the application process. We require appropriate business documentation: your company Tax ID or your Social Security number, and one of the following:
We can mail, email, or fax the application form to you. Please provide a fax number or postal address to which we can send the form.
We typically process completed landscaper applications in three to five business days.
|Does Russell's offer discounts for affiliate memberships?
Yes;, we offer affiliate discounts to members of these organizations:
The affiliate discount cannot be combined with other discounts, sales, or custom design work. You must present the card at the time of purchase.
|Something seems to be eating my plant. Can you identify the pest and tell me how to treat it?
To let us accurately identify a pest, disease, or other plant problem, please bring in a sample of the damaged plant or captured insect to Russell's. Our trained horticulturists will do their best to identify the problem and recommend treatment.
|Which plants are in bloom now at Russell's?
Russell's offers a large selection of flowering indoor plants as well as blooming trees, shrubs, bulbs, annuals, and perennials. For a current list of what is available, please send an email or call us.
|Besides plants, what else does Russell's specialize in?
Russell's offers a wide range of high-quality gardening products, including:
|Do you have an e-newsletter?
Yes; our monthly e-newsletter, Life at Home, provides timely gardening and yard-care tips from our experts, advance notice of special events, and information about new and unusual plants and products.